Refund Policy


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then a store credit will be sent to your account.


Sale items 

Sale items cannot be refunded or exchanged. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lbalashes.com.au and send your item to: LBA Lashes, Shop 101, 545 pacific hwy, St Leonards NSW 2065, Australia. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.